PPU "Price Per Unit" Fee Structure

2 min read

At Technovary, we are committed to providing high-quality services while ensuring fair compensation for our dedicated technicians. To better achieve this, we're introducing a revised "per unit" pricing structure and contingency fees, effective December 1, 2023. This article aims to explain these changes and how they benefit both our clients and our service teams.

Rationale Behind the Changes Our decision to revise the PPU pricing structure stems from the need to address previously unpaid time spent by our technicians waiting for site readiness, access delays, and other site-related delays. By implementing these changes, we aim to ensure accurate compensation for our technicians, fostering a more efficient and satisfactory service experience for our clients.

Detailed Policy Changes

  • Contingency Fee: A rate of $17.50 (minimum) per 15-minute interval will apply for site-related delays, with an initial 15 minute grace period. This rate is applicable under all circumstances related to PPU service visits.

  • Out-of-Scope Work: Any additional work not included in the originally contracted PPU services, such as unexpected troubleshooting, repairs unrelated to the contracted service, etc. will be billed separately at a rate of $70 (minimum) per hour w/1 hour minimum unless a alternative rate is negotiated prior to service dispatch. This is crucial for maintaining clear boundaries of service expectations and billing.

Implementation and Exceptions These policies will take effect on December 1, 2023. We understand that each client's needs are unique, and exceptions may arise. These will be considered and addressed on a case-by-case basis, ensuring flexibility and fairness in our approach.

Impact on Clients While these changes may lead to slight increases in costs when delays occur, they are essential for maintaining the quality of service you have come to expect from us. Resulting in a better experience for all involved.

FAQ Section:

  1. Why is there a contingency fee?
    • To address unpaid time due to site readiness issues, delayed access, security processes, and other delays.
  2. How will clients be made aware of contingency charges?
    • All future PPU requests will be forwarded this information prior to dispatch. Onsite - technicians will notify the client contact in real-time via SMS or telephone, with a detailed follow-up post-service.
  3. How can clients avoid contingency fees?
    • Ensuring site readiness and prompt technician access can significantly reduce the likelihood of these charges.
  4. Can clients be exempt from contingency fees?
    • Concerns regarding contingency fees can be discussed prior to dispatch and reviewed individually.

These changes are a step towards enhancing the fairness and transparency of our billing practices. We appreciate your understanding and are here to answer any questions or concerns you may have.

For further inquiries or to discuss your specific situation, please contact us.